Today, Revenue Authorities are faced with unprecedented demands to increase efficiency and effectiveness. At the same time, the ups and downs of a global economy have decreased revenue collections and stretched their resources to the limit. These revenue authorities require capabilities that enable them to generate revenue, plug leakages in revenue collection, adapt to mandated legislative changes in a timely fashion and apply proactive actions that reduce non-compliance, all while maintaining a high level of service.

Many Revenue Authorities have realized that Information Technology has to be leveraged to provide better service to the taxpayer and provide better information to the revenue departments.