Call Centre Agent

POSITION OVERVIEW

Customer care executive for COE process who will be handling the Calls, Order Entry, Escalation Desk, Number Management and other customer related activities.

Required Skills & Experience:

Academic Qualifications

• College/University diploma’s, Bachelor’s degree will be an added advantage
• Experience and knowledge of customer service principles and practices
• Must be adept in the use of MS Office
• Computer literate & know how of internet

Experience:

• Minimum 1-year experience working in a call centre industry.
• Basic knowledge of Call Centre Industry and Operations
• Excellent Organizational skills and ability to prioritize and Multi-Task.
• Comfortable working any shift – 24/7.
• Should possess multi-tasking skills

Responsibilities:

• Will be attending to customer queries on phones and offering solution.
• Research required information using available resources.
• Provide customers with product and service information.
• Identify and escalate priority issues following established escalation matrix.
• Follow up customer calls where necessary.

What Next?

If you meet the above criteria with proven call center skills and experience, you are kindly required to attend our recruitment drive on 2nd & 3rd July, 2020 from 9am on the below address;

Office Address:

Techno Brain Kenya Ltd

3rd floor PO Box 57666-00200, Heritan House Woodlands Road, Off. Argwins Kodhek Road

Opposite to DOD Headquarters, Hurlingam, Nairobi

You will go through a series of interviews

Only selected candidates will be considered for open job opportunities and be required to start immediately

Send your Cv’s to: recruitment@technobrainbpo.com in order to be registered for the drive.